TERMS AND CONDITIONS – CulturetheShop

TERMS AND CONDITIONS

TERMS AND CONDITIONS 

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. 

 

ORDERS & SHIPPING

All orders are processed either the same day or within 1-2 working day.

During holiday/sale periods please expect a slight delay due to the volume of orders.

Please be aware this is only estimated and delivery delays may occur.

All our UK orders are fulfilled via Royal Mail First Class for 1-2 day expected delivery time

The delivery timeframes for EU orders can range from 3-15 working days depending on your country.

Please be aware we can't be held accountable if the order are held within your country's processing centre/customs. 

Orders for the Rest of the World are fulfilled via Royal Mail. The delivery timeframes for International orders can range from 3-25 working days depending on your country.

Please be aware we can't be held accountable if the order are held within your country's processing centre/customs.

IMPORTANT INFORMATION REGARDING EU ORDER (PLEASE READ) 

All orders to the EU may incur import tax and handling fee from the shipping agent.

CulturetheShop is not held accountable for any customs charges which are incurred. 

If you decline to pay the customs and the parcel is returned back to CulturetheShop and we are charged the import taxes, this will be deducted from your refund.

Alongside this if the parcel is lost after you reject the import tax; we will unable to provide a refund.  

If you haven't received your item please contact us at : culturetheshop@outlook.com

QUALITY CONTROL

All our products are quality checked when they are produced and when they are dispatched. If the item is damaged after usage we cannot be held accountable.

RETURN POLICY

All UK customers are entitled to an exchange or refund within 13-days of purchase provided items are in original, tagged, unused and resell-able condition when buying online. 

We are unable to provide refunds for international orders (EU, US, Canada and RoW) , in-store purchases or sale products. We will only offer exchanges or store credit.

Please email us at culturetheshop@outlook.com to request a return. Original shipping cost and return postage cost are non-refundable. When a exchange is requested the product must be in a original, tagged, unused and resell-able condition.

All postage/custom charges must be fronted by the customer.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Any damage caused after this is not the responsibility of CulturetheShop. All our products are quality checked. 

Please ensure you follow the washing instructions below. 

Items must be returned at the customer's expense. Please ensure the goods are shipped safely as we cannot take responsibility for returned items lost in transit.

Please be aware that as an independent brand we cannot go against the above policy, once the order is confirmed you have agreed to accept the above return policy.

CARE INSTRUCTIONS

All our products have varied washing instruction; we do advise of the below to ensure the quality of our products:

T-Shirt : Wash at below 30 degrees and do not tumble dry

Hoodies : Wash at below 30 degrees and do not tumble dry

For specific product care instructions; please contact us via email or social media.  

EQUALITY AND SAFEGUARDING STATEMENT

At CulturetheShop, we pride ourselves on providing safe, open and inclusive spaces. Our ethos at CulturetheShop is to work within our local community to create a platform and provide equal opportunities for creative collaboration. Diversity and respect for others is at the heart of what we do.

We do not condone discrimination or abuse of any kind against anyone. We are committed to taking real action to bring about meaningful change.

Non-judgmental and anti-oppressive practice

We aim to create a non-judgemental and welcoming atmosphere for everyone, and spaces that positively showcase the unique talents and experiences of our communities. To achieve this we work directly with individuals from all backgrounds, and try to help empower those without a voice or representation.

We are proactive in trying to ensure that when we enter formal working arrangements, we only do so with those who promote anti-discriminatory and anti-oppressive practices. We have always acted, and will continue to act whenever we are aware that this may not be the case.

Our commitment :

To ensure that we can continue to work in this open and direct manner whilst maintaining safe spaces for everyone, we have implemented the following:

  1. Anonymous notification process: If you have any concerns about our employees or affiliates, or any of our content, please message us or contact us anonymously at culturetheshop@outlook.com

 

Ethical practice

CulturetheShop is committed to being a socially responsible business. This includes ensuring that we respect and promote the highest standards of ethical practice, and operate in a manner that is compliant with relevant laws.

Our commitments :

  1. We will actively work to ensure that all of our business activities do not directly or indirectly violate human rights laws.

  2. We will adhere to anti-bribery, anti-corruption and anti-money laundering laws and practice.

Harassment and Bullying

Harassment and bullying are never acceptable. CulturetheShop cares about the wellbeing of our employees, affiliates and customers. We are considerate in our actions to ensure that we do not behave in a harmful manner, nor perpetuate harmful actions towards others.

Our commitment :

As a responsible business, CulturetheShop will never use our public platforms to attack or abuse private individuals or discuss private matters. Any instances of this on our platforms will be investigated, and appropriate legal advice will be sought as necessary.

 

Contact info:

culturetheshop@outlook.com

07739488209